Your questions answered

At Zoomies, we understand you want the best for your beloved pets. We've compiled answers to our most frequently asked questions to provide you with peace of mind and all the information you need about our pet sitting services in Wokingham.

Frequently asked questions

We believe in transparency and building strong relationships with our clients. Here you'll find comprehensive answers to common inquiries, ensuring you feel confident and informed when choosing Zoomies for your pet care needs.

Are you fully insured and DBS checked?
Yes, Zoomies is fully insured for all pet sitting and dog walking services. All our staff are also DBS checked, ensuring your pet and home are in safe, trustworthy hands.

How do you handle emergencies and veterinary care?
In case of an emergency, we will immediately contact you. If we cannot reach you, we will take your pet to the veterinary clinic you have registered them with, or to the nearest available emergency vet if necessary. We always carry emergency contact details and vet information with us.

How many dogs will you walk at once?

To ensure individual attention and safety, we limit our group walks to a maximum of 4 dogs at a time. This allows us to maintain control and provide a personalised experience for each dog.

How and when will you update me?
We provide regular updates via your preferred method (text, email, or WhatsApp) after each visit or walk. We can include photos and a brief summary of how your pet is doing, giving you complete peace of mind.

Are walks off or on the lead?
We offer both on-lead and off-lead walks, depending on your dog's temperament, training, and your preferences. We will discuss this during our initial meet and greet to ensure we adhere to your wishes and local regulations.

What are your rates and are they affordable?
You can find detailed information on our competitive rates and packages on our pricing & packages page. We strive to offer excellent value for high-quality, reliable pet care services.

How do you ensure the quality of care for my pet?
Our approach is rooted in quality and integrity. We conduct a free initial meet and greet to understand your pet’s specific needs, routines, and preferences. Our dedicated team is passionate about animals and committed to providing the best possible care, treating your pet as if they were our own.

What if my pet doesn't get along with the sitter?
The free initial meet and greet allows us to ensure a good connection between your pet and their sitter. We observe their interaction and discuss any concerns. Your pet's comfort and safety are our top priority, and we'll work with you to find the best solution.

Why choose Zoomies in Wokingham?

We stand out by offering a personalised, stress-free experience for both you and your pet. We provide a free initial meet and greet to discuss care plans, diet, emergency contacts, and vet details. Plus, enjoy a 5% discount for any weekly repeat bookings! Discover the Zoomies difference today.